Article Summary
Learn how to contact River's Client Services team, how River will communicate with you via email, phone, and text, and how to use the River app to confirm whether River is on the phone with you.
Our Help Center contains answers to your most frequently asked questions. If you are not able to find the answer to your question in our Help Center, you can email or call Client Services.
You can email Client Services anytime at support@river.com. If you wish to instead speak with Client Services, you may also call us at (888) 801-2586 during business hours:
- Monday through Friday 9:00 AM – 8:00 PM ET
How will River contact you?
All official River emails are sent from the @river.com domain. River uses BIMI, Brand Indicators for Message Identification. Most major email providers, such as Google, Apple, and Yahoo, will display River's verified logo or a blue checkmark next to River's emails, confirming they are authentic.
Different types of emails you may receive from River include:
- Support: a direct email response from a Client Services team member
- Security: an automated email to inform you of recent login activity or security changes
- Transactional: an automated email to inform you of recent activity on your account
Phone
River will never call you. Any unsolicited call claiming to be from River is not legitimate.
To confirm that you are on the phone with River, open the app, log in, and check your call banner. If River is on the phone with you, a gold banner reads "You're speaking with River Support." If River is not on the phone with you, a red banner reads "River is not on the phone with you." Tap it to see safety tips. If the caller claims to be from River, hang up and contact Client Services at support@river.com or (888) 801-2586.
Text messages
River may send automated text messages for security purposes, such as two-factor authentication codes. These messages are one-way only and cannot receive replies. Text messages will be sent via a verified business text message chat from River, using River's name, logo, and business profile. If your device doesn't support verified chat, you'll receive standard SMS communication.
River will never text you asking for your two-factor verification codes, password, or account credentials. Anyone who does is not River.
Still not sure? If you receive a message or email you're unsure about, contact us at support@river.com and we'll confirm whether a message came from us. For more information on how you can protect your River account, please see this Help Center article.
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