Article Summary
This article explains common reasons a recurring cash deposit may fail, how River retries a failed deposit, and what you can do to fix it.
A recurring cash deposit can fail for a few different reasons, most often related to your linked bank account. When a deposit fails, River automatically retries the recurring cash deposit for up to 14 days before any action is needed from you.
- What are common reasons a recurring cash deposit fails?
- What happens after a recurring cash deposit fails?
- How do I fix a failed recurring cash deposit?
- What happens if all automatic retries fail?
What are common reasons a recurring cash deposit fails?
A recurring cash deposit can fail for a few reasons:
- Insufficient funds in your linked bank account.
- Your linked bank account needs to be re-verified.
- Your linked bank account has been closed, frozen, or otherwise restricted.
- You're close to your linked bank weekly limit, so River is waiting for it to reset rather than depositing a partial amount.
What happens after a recurring cash deposit fails?
If a recurring cash deposit fails, River automatically retries the deposit for up to 14 days. While a deposit is retrying, your recurring cash deposit shows as "Failed" on your Activity & Orders page, along with the time of your next retry attempt.
How do I fix a failed recurring cash deposit?
If you've already resolved the issue, for example, by adding funds to your bank account or completing re-verification, you don't need to wait for the next scheduled retry. Click "Retry" on your recurring cash deposit to retry immediately.
The Retry button only appears when the issue is something you can fix yourself. If the problem isn't on your end, the Retry button will not be available.
What happens if all automatic retries fail?
If every retry fails over the 14-day window, your recurring cash deposit stops and you'll be notified. Your settings aren't deleted, so you can resolve the underlying issue and start a new recurring cash deposit whenever you're ready.