Article Summary
This article explains what causes failed transactions on River, why your bank may reject withdrawals, and how to resolve them.
A failed transaction occurs when a transaction fails to withdraw the necessary cash out of your bank account. A failure could occur for either a failed bitcoin purchase or for a failed cash deposit.
This means that your River account has been temporarily credited with either bitcoin or cash, although River never received the cash out of your bank account.
Please note that a failure may result in temporary restrictions to your River account until we reconcile your outstanding balance.
What causes a failed transaction on my River account?
Listed below are the most common reasons for a failure:
| Reason | Description | Remedy |
| Insufficient funds in your bank account | If your bank account lacks sufficient funds, the transaction will fail. | Before retrying payment, either add funds to the same bank account or retry with a different bank account. |
| A temporary hold on your bank account by your bank | As a precaution, a bank may flag a new third-party transaction and stop the payment. | Contact your bank to approve the transaction and remove the hold. |
| Problems linking your bank account to your River account | Sometimes, linking a bank account to River may fail, or banks may change account or routing numbers without notice. | Try removing the current bank account connection and then relinking with your new bank account information. |
| Other reasons | There are a variety of other reasons why a transaction may result in a failure. | If you receive a failure notice, contact your bank to resolve the issue and lift any holds. |
How do I avoid a transaction failure on my River account?
Ensure your bank account is adequately funded to cover transactions with River. Funds take 1 to 2 business days to clear your bank account, so other charges during this brief period may cause insufficient funds for your River transaction.
How do I resolve a failed transaction on my River account?
Log into your River account. You will see a red banner at the top of your screen inviting you to resolve the failed transaction. After clicking into the banner, select the bank account that you would like River to retry.
How does a failed transaction impact my River account?
A failed transaction may lead to temporary restrictions on your River account, and prolonged nonpayment could result in account closure. Please be sure to resolve any failures on your River account as soon as possible.