Article Summary
This article explains what happens when your River account is locked, what documents remain accessible, and how to contact support with questions.
What happens when my account is locked?
Your River account has been locked. For details on next steps and important dates, please refer to the emails River has sent to the email address on file for your account.
Your documents and files are still accessible
Even after your account is locked, you will continue to have login access through the following tax season so you can retrieve any applicable documents. This includes:
- Account statements: A full history of your account activity. For more information, please see this Help Center article.
- Tax documents: Any tax forms associated with your account. For more information, please see this Help Center article.
- Account activity: A downloadable record of all transactions. For more information, please see this Help Center article.
- Bitcoin activity: A downloadable record of all bitcoin transactions. For more information, please see this Help Center article.
- Bitcoin sale history report: A review of your sold bitcoin positions. For more information, please see this Help Center article.
We recommend downloading and saving any records you may need before your document access expires.
Questions?
If you have questions about your account, please contact our support team at support@river.com.